PANEL OF sPEAKERS

• 
  Nitin Bhat
  Partner
  Frost & Sullivan
• 
  Shivanu Shukla
  Associate Director, ICT Practice, APAC
  Frost & Sullivan
• 
  Via Rahma
  Head of Contact Center Training & Quality
  PT Bank Central Asia,Tbk
• 
  I Aminarti Widiati
  Vice President- Banking Contact Center & E-Channel Ops Group
  Pt Bank Mandiri(Persero) Tbk
• 
  Faridah Kencana
  GM of Customer Care
  PT Bakrie Telecom,Tbk
• 
  Ralph Ede
  Managing Director - South Asia
  GN Netcom
• 
  Jeffrey Nah
  Managing Director, Southeast Asia
  Teleperformance
• 
  Benny Gunanto
  Danamon Access Center Head
  Bank Danamon
• 
  Munirah Looi
  CEO
  Brandt International
• 
  Ferry Fibriandani
  Director
  COPC Asia Pacific